Frequently Asked Questions
How do I place my order?
Kindly place your order online from our website by adding your desired products to your shopping cart.
What can I expect after I have placed an order?
You would receive an email and/or a phone call from us once the order has been processed. Your order is only be confirmed after you have received the email and/or the phone call.
How many days in advance do I have to place my order?
Orders have to be placed at least 3 days in advance. Your order will be processed and confirmed 3 to 4 working days after placement of order.
What is the minimum order?
The minimum order for delivery is $80.00, excluding a delivery charge depending on the location of delivery. Free delivery for orders above $120.00.
If I would like to make changes to my order, how do I go about doing so?
1) Call our office numbers at 6440 8084 or 6440 8075 during office hours
2) Email us at email@example.com, indicating your name and contact number so as to allow us to get back to you as soon as possible
I would like to postpone/cancel my order. When is the last day I may do so?
What are the various payment modes available?
You may make your payment via:
Can I mix and match different items?
By default, ice cream will have to be ordered in cartons for ease of packing and delivery.
How do I know how many Styrofoam boxes do I need?
If necessary, you may add in one foam box ($4.30 ea) to your order. For orders above $80 (for all ice cream except Family Pack 1L, 1.5L and 6L tubs), complimentary dry ice will be provided with purchase of foam box. For orders above $200, complimentary foam box and dry ice will be provided (for all ice cream except Family Pack 1L, 1.5L and 6L tubs). The dry ice will ensure that the ice cream will be kept frozen till evening / night.
Do I need to have a freezer to store the ice cream?
Delivery and Self-Collection
I would like to collect the purchases myself. Am I able to do so?
Is there any minimum order for self-collection?
What are the delivery charges? Is there any free delivery?
Do you deliver to all locations?
When are the delivery services available?
Ice Cream Live Station
I would like to have an ice cream live station for my party! What is the minimum number of pax to order?
The minimum amount for a traditional ice cream push cart is 100 pax, while the minimum for an ice cream scoop live station is 250 pax.
What are the various ice cream live stations available?
We have the all-time favourite traditional ice cream push cart, ice cream scoop live station, or even a mix of both if you have a large event!
How do I place an order?
We will first require a couple of details from you. Click on the button below and fill in the details and we will get back to you with a quotation. It's that simple!
How do your ice cream live stations look like?
Click on the 'Services' tab and you will be able to see some of our past event photos.
I have a large scale corporate event of more than 3000 pax. Will you be able to provide ice cream live stations of this scale?
We have handled large corporate functions and Family Day events of more than 3000 pax previously. Just enquire with us and we will get back to you with a quotation. Not to worry, you are in good hands :)
Do you provide a manpower to serve for your ice cream live stations?
Yes, manpower is included for ice cream live stations. If you feel that you may require additional manpower for your event, simply let us know and we will provide you with more details.
I would like to customize the push cart / freezer for my event. Will you be able to do so?
Certainly, we do provide ice cream customization (additional charges apply). From corporate branding on the ice cream beach umbrella to the actual push cart itself, simply let us know your requirements and leave the rest to us!
Can we design the push carts ourselves? Will there be any additional charges?
If you would like to do up your own corporate branding on the push cart, we can deliver the cart in advance (same day delivery only) for you to do so. No additional charges required.